TERMS & CONDITIONS

KOOEE! SUPER SNACKS

PO Box 225193

San Francisco CA 94122

Tel: +1 718 690 5625

Fax: +1 415 484 7773

Email: shout@kooeesnacks.com

 

SHIPPING POLICY

We process all orders within 12 hours of receiving them and they are put into the mail within 24 - 48 hours from the time of order. During holidays and weekends orders will be shipped out the next available day.

Shipping is primarily limited to the USA at this point in time. Please contact us directly if you are outside the USA and would like to order our product, and we will assess this request on a case by case basis.

 

SHIPPING CARRIERS

We currently ship UPS and USPS. Carriers are chosen according to destination and shipping requests.

 

UNDELIVERABLE ORDERS

In the event that your order is returned to our warehouse as undeliverable, unclaimed or refused, we will contact you via phone or email to try and rectify the problem. You will be required to pay additional shipping costs. If the package is still undeliverable after a second attempt, you will be asked to provide a different shipping address. You will also be able to cancel your order, in which you will be provided with a full refund minus all shipping costs.

 

RETURN POLICY

If you are unhappy with the quality of the product, we will provide you with a replacement as soon as we can. Please contact us at shout@kooeesnacks.com with questions and we will instruct you once we receive your email.

 

CANCELLATION POLICY

You must contact us at shout@kooeesnacks.com within 12 hours of your order to cancel it. Cancellations after 12 hours of the time of your order will not be allowed.

FREE SHIPPING FOR TWO or MORE BOXES!